Contact sales

SERVICE & SUSTAINMENT

Responsive Support Across the Full Equipment Lifecycle

SOMOS IWT provides knowledgeable technical support, preventive maintenance, field service, training, parts assistance, warranty support, machine upgrades, and remote troubleshooting throughout the life of your equipment.

Request Service
Emergency Support

SERVICE & SUPPORT

How Can We Help?

Select the support option that best matches your needs. Our service team provides technical assistance, field service, preventive maintenance, parts support, training, upgrades, and remote troubleshooting for SOMOS IWT equipment.

GENERAL SERVICE REQUEST

Request Technical Service

Submit equipment details, machine information, photos, videos, alarm logs, and a description of the issue for review by the SOMOS IWT service team.

  • Troubleshooting requests
  • On-site service
  • Machine inspections
  • Technical assistance
  • Service documentation
Request Service

EMERGENCY FIELD SERVICE

Saw Down / Field Service Support

Request priority assistance when a machine is inoperable and an on-site intervention may be required to restore production.

  • Machine-down conditions
  • Priority technical review
  • On-site intervention evaluation
  • Site and equipment information
  • Field-service coordination
Report a Saw Down

EQUIPMENT OPTIMIZATION

Training, Upgrades, and Remote Support

Improve equipment capability and operator confidence through technical training, modernization, machine upgrades, and remote controls support.

  • Operator and maintenance training
  • Machine upgrades
  • Controls modernization
  • Remote troubleshooting
  • Operational support
Discuss Support Options

PLANNED EQUIPMENT CARE

Preventive Maintenance

Annual and semi-annual maintenance programs help identify developing issues, reduce unexpected downtime, and support long-term equipment performance.

  • Annual service
  • Semi-annual service
  • Equipment inspection
  • Maintenance recommendations
  • Planned service scheduling
Request Maintenance

PARTS & WARRANTY

Replacement Parts and Warranty Support

Request replacement parts, confirm component requirements, or contact our team regarding warranty coverage and equipment support

  • Replacement and spare parts
  • Part identification
  • Warranty questions
  • Equipment serial-number review
  • Parts availability
Request Parts Support

REQUEST SERVICE

Submit an Equipment Support Request

Provide the machine, service, and contact information needed for our team to review your request. Relevant photos, videos, alarm logs, and supporting documents can be uploaded directly through the form.

Before You Begin

  • Have the machine model and serial number available
  • Describe alarms, symptoms, and recent changes
  • Include troubleshooting already performed
  • Upload clear photos or videos where applicable
  • Provide site and scheduling details for field service

Submitting this form does not confirm a technician dispatch, service date, parts availability, or warranty coverage. The SOMOS IWT service team will review the request and contact you regarding next steps.

Need to update an existing request?
Email service@somos-iwt.com

Contact Name
Equipment Location
Enter the address where the machine is currently installed.
Machine Model
Enter the serial number shown on the machine identification plate.
Current Machine Status
Describe the issue, symptoms, alarm messages, recent changes, troubleshooting already performed, or support being requested.
Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 8 files.
Upload clear photos of the machine, affected components, alarms, or damaged parts.
Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.
Upload short videos showing the fault, machine behavior, sound, motion, or alarm condition.
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
Upload PDF, TXT, CSV, or ZIP files. Compress unsupported machine-log formats into a ZIP file before uploading.