Privacy Policy

Privacy Policy

Effective Date: 9 September 2026 | Version: Rev 0

1. Information We Collect

SOMOS IWT, Inc. (“SOMOS IWT,” “we,” “us,” or “our”) may collect personal and business information depending on how you interact with us, our website, our sales team, our service team, or other representatives of SOMOS IWT.

Contact and Business Information

We may collect information such as:

• First and last name
• Company or organization name
• Job title or business role, when provided
• Email address
• Telephone or mobile phone number
• Business address
• Mailing or shipping address
• Equipment or service location address
• City, state, province, region, country, and postal code
• Preferred method of contact
• Other contact information you voluntarily provide

Sales, Quotation, and Application Information

When you contact SOMOS IWT regarding equipment, applications, contract cutting, process development, products, or quotations, we may collect information such as:

• Products or machine platforms of interest
• Project or application information
• Material type and dimensions
• Part geometry or cutting requirements
• Production or throughput requirements
• Requested machine configurations or options
• Project timing or anticipated purchasing timeframe
• Quotation and purchasing information
• Questions, comments, messages, and other information submitted with an inquiry

We use this information to evaluate applications, communicate with prospective customers, recommend appropriate products or services, prepare quotations, and support the sales process.

Catalog, Brochure, and Sales Material Requests

If you request a SOMOS IWT product catalog, brochure, specification sheet, technical document, or other sales material, we may collect:

• Name
• Company name
• Email address
• Phone number
• Mailing or shipping address
• Country or region
• Products or applications of interest

We use this information to fulfill your request, deliver physical or electronic materials, answer related questions, and follow up regarding the products, services, or applications for which you requested information.

Requesting a catalog, brochure, or other sales material does not, by itself, constitute consent to receive unrelated or ongoing promotional email communications.

Service and Technical Support Information

When you submit a service, maintenance, parts, warranty, training, upgrade, emergency support, or technical support request, we may collect information including:

• Customer and company information
• Primary contact information
• Equipment installation or service location
• Machine family, model, and serial number
• Machine operating status
• Description of faults, alarms, conditions, or requested service
• Troubleshooting steps already performed
• Date or time an equipment problem began
• Requested or preferred service dates
• Site availability and scheduling information
• Site access procedures or restrictions
• Safety or security requirements
• Service and preventive-maintenance history
• Maintenance concerns
• Part numbers, descriptions, quantities, and requested dates
• Warranty information
• Machine modifications or replaced-component information
• Training requirements
• Requested training topics
• Number of training attendees
• Machine configuration, control version, revision, or upgrade information
• Other information reasonably necessary to respond to the request

Remote Technical Support Information

If remote technical support is requested, we may collect information regarding equipment connectivity, available remote-access methods, equipment configuration, requested support timing, and the availability of an authorized representative at the customer facility.

You should not submit passwords, authentication credentials, encryption keys, or similar access credentials through a general website form. If remote access is required, SOMOS IWT personnel will coordinate the appropriate access method directly with the customer.

Photos, Videos, Files, and Technical Documentation

Our website or support forms may permit customers to upload or provide materials including:

• Photographs
• Videos
• Alarm or control-system screenshots
• Machine logs
• CSV or TXT files
• PDF documents
• ZIP files
• Service documentation
• Equipment documentation
• Technical drawings
• Other files reasonably related to a sales or support request

These materials may contain information about equipment, facilities, personnel, or customer operations. Please provide only information reasonably necessary for SOMOS IWT to address your request.

Unless specifically requested through an authorized process, customers should not submit government-classified information, passwords, authentication credentials, sensitive personal information, export-controlled technical information, or unrelated confidential information through general website forms.

Customer and Transaction Information

If you purchase equipment, parts, consumables, field service, training, or other products or services from SOMOS IWT, we may maintain business records related to that relationship, including:

• Customer contacts
• Requests for quotation
• Quotations and proposals
• Purchase orders
• Sales orders
• Shipping and delivery information
• Machine ownership and serial-number records
• Warranty information
• Installation records
• Training records
• Service history
• Correspondence
• Invoices and transaction records
• Other information reasonably necessary to administer the customer relationship

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems, or related technologies. This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages viewed
• Referring website or page
• General website activity
• Server, diagnostic, and security-log information

SOMOS IWT may also use cookies or similar technologies where necessary to operate the website, maintain security, prevent spam or abuse, remember preferences, or understand website performance.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and communications
• Provide requested catalogs, brochures, and sales materials
• Evaluate customer applications and technical requirements
• Recommend equipment, products, services, or technical solutions
• Prepare and manage quotations and sales opportunities
• Process and administer orders
• Coordinate shipping and delivery
• Provide customer and technical support
• Troubleshoot equipment
• Coordinate emergency or field service
• Schedule preventive maintenance
• Process parts and warranty requests
• Provide installation and training services
• Support machine upgrades and modernization
• Coordinate authorized remote technical support
• Maintain machine, warranty, installation, and service history
• Administer customer and supplier relationships
• Improve our products, services, website, and customer experience
• Maintain website functionality and cybersecurity
• Prevent spam, fraud, unauthorized access, or misuse
• Comply with contractual, legal, regulatory, tax, export-control, accounting, and recordkeeping obligations
• Establish, exercise, or defend legal claims
• Protect SOMOS IWT, our employees, customers, systems, equipment, and property

3. Marketing Communications

SOMOS IWT may communicate with existing or prospective business customers regarding products or services that are reasonably related to a prior inquiry, quotation, request, purchase, or existing business relationship.

If you specifically elect to receive product announcements, company news, application information, or other promotional communications, we may use your name, company, email address, and areas of interest for those communications.

Where applicable law requires consent for marketing communications, we will obtain that consent before sending the applicable communications.

You may unsubscribe from promotional email communications at any time using the unsubscribe method contained in the communication or by contacting SOMOS IWT.

Transactional, service, order, warranty, safety, technical-support, or other non-promotional communications may still be sent when necessary to administer our business relationship with you.

4. How We Disclose Information

SOMOS IWT does not sell personal information for monetary consideration.

We may disclose information when reasonably necessary to the following categories of recipients.

Service Providers

We may use service providers that assist with activities such as:

• Website hosting
• Website forms
• Email delivery
• Information technology
• Cybersecurity
• Data storage and backup
• Customer communications
• Shipping and logistics
• Catalog and material fulfillment
• Business information systems
• Technical support

These providers may process information as reasonably necessary to provide services to SOMOS IWT and are subject to applicable contractual and legal obligations.

Affiliates and Related Organizations

Information may be shared with appropriate SOMOS-affiliated or related organizations where reasonably necessary to address an international sales, technical, application, service, or support request or otherwise support SOMOS business operations.

Shipping and Logistics Providers

Where physical products, replacement parts, catalogs, documents, or other materials must be delivered, relevant contact and delivery information may be provided to carriers, freight forwarders, mailing services, customs brokers, or other logistics providers.

Professional Advisers

Information may be disclosed to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful governmental, court, or regulatory requests
• Enforce contractual rights
• Protect people, equipment, systems, or property
• Investigate suspected fraud, abuse, or security incidents
• Establish, exercise, or defend legal claims

Business Transactions

If SOMOS IWT is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and related technologies for website operation, functionality, security, spam prevention, preference management, and, where enabled, website analytics.

Third-party services integrated into the website may also use cookies or similar technologies in accordance with their own privacy practices.

Where applicable law requires consent before non-essential cookies are placed or accessed, visitors will be provided appropriate choices.

Browser settings may also permit you to block or delete certain cookies. Disabling necessary cookies may affect website functionality.

6. Data Retention

SOMOS IWT retains information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, legal, regulatory, accounting, tax, warranty, security, and recordkeeping requirements.

This may include retaining information to:

• Respond to an inquiry
• Maintain a prospective or existing customer relationship
• Fulfill a catalog or information request
• Maintain quotations and sales records
• Support equipment throughout its service life
• Maintain machine serial-number and ownership records
• Maintain warranty, installation, training, and service history
• Fulfill contractual commitments
• Maintain appropriate business records
• Meet legal and regulatory requirements
• Resolve disputes
• Protect and enforce our agreements and legal rights

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.

7. Data Security

SOMOS IWT uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no internet transmission, electronic communication, website, or data-storage system can be guaranteed to be completely secure.

Customers should use appropriate judgment when transmitting confidential or technically sensitive information electronically.

8. International Data Transfers

SOMOS IWT operates from the United States and may conduct business with customers, prospective customers, service providers, suppliers, and other organizations located in other countries.

Information submitted to SOMOS IWT may therefore be processed or stored in the United States or another jurisdiction whose data-protection laws may differ from those in your country.

Where applicable law requires additional safeguards for international transfers of personal information, SOMOS IWT will use appropriate measures as required.

9. Your Privacy Rights and Choices

Depending on your location, the nature of your interaction with SOMOS IWT, and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Object to or restrict certain processing where applicable
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising, profiling, sale, or sharing practices where applicable
• Appeal certain privacy-request decisions where required by law
• Opt out of promotional communications
• Submit a complaint to an applicable privacy or data-protection authority

Not every privacy right applies in every circumstance. Certain information may also be exempt from a request where permitted or required by law.

Many SOMOS IWT interactions occur in a business-to-business context. Some privacy laws provide different rights or exemptions for individuals acting in a commercial or professional capacity. SOMOS IWT will nevertheless evaluate reasonable privacy requests in accordance with applicable law.

We may need to verify your identity before fulfilling certain requests.

10. European Economic Area, United Kingdom, and Switzerland

Where applicable European or similar data-protection laws apply, SOMOS IWT may process personal information under one or more of the following legal bases:

• Contract or pre-contractual steps: where processing is necessary to respond to a request, provide a quotation, fulfill an order, or provide requested products or services.
• Legitimate interests: where processing is reasonably necessary to operate our business, manage customer relationships, provide support, maintain security, improve services, or communicate with business contacts, provided applicable individual rights do not override those interests.
• Consent: where you have affirmatively agreed to a particular activity, such as certain promotional communications or non-essential website technologies.
• Legal obligation: where processing is necessary to comply with applicable law or regulatory requirements.

Where processing is based on consent, consent may be withdrawn as permitted by applicable law.

11. California Privacy Rights

If California privacy law applies to your information and to SOMOS IWT, you may have rights regarding access to categories or specific pieces of personal information, correction, deletion, and information concerning how personal information is collected, used, or disclosed.

You may also have applicable rights relating to the sale or sharing of personal information or its use for cross-context behavioral advertising.

SOMOS IWT does not sell personal information for monetary consideration.

SOMOS IWT will not unlawfully discriminate against an individual for exercising an applicable privacy right.

12. Colorado and Other U.S. State Privacy Rights

Residents of Colorado and certain other U.S. states may have privacy rights under applicable state law, including rights relating to access, correction, deletion, portability, and certain opt-out choices.

The applicability and scope of these rights depend on the applicable law, the nature of the interaction, and whether statutory definitions, exemptions, or thresholds apply.

13. Children’s Privacy

SOMOS IWT’s website, products, and services are intended for businesses and professionals and are not directed toward children.

SOMOS IWT does not knowingly collect personal information from children under 13 through its website.

If we become aware that personal information from a child was collected inappropriately, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

The SOMOS IWT website may contain links to websites, platforms, or services operated by third parties.

SOMOS IWT is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage users to review the privacy policies of those third parties before providing personal information.

15. Changes to This Privacy Policy

SOMOS IWT may update this Privacy Policy periodically to reflect changes in our website, business operations, products, services, technologies, legal requirements, or privacy practices.

When changes are made, the revised Privacy Policy will be posted on this page and the Effective Date will be updated.

Material changes may be communicated through additional means when appropriate or required by law.

16. Contact Us

Questions regarding this Privacy Policy or requests concerning personal information may be directed to:

SOMOS IWT, Inc.
3525 North Stone Avenue
Colorado Springs, CO 80907
United States

Phone: (719) 570-1150
Email: sales@somos-iwt.com
Website: www.somos-iwt.com

Please include “Privacy Request” in the subject line of an email concerning a privacy-related request. We may request additional information when reasonably necessary to verify identity and process the request.